FAQ
How to contact us
You can use the contact page or send us an email at LifeSeriesShop@gmail.com
Who is this Merch Supporting?
By making any purchase,you will be directly supporting all Life members who have opted in.
Cancellations/Amendments
If you wish to cancel or amend your order, please use the contact page or email us at LifeSeriesShop@gmail.com. Include Order # and any changes.
Once production has begun, you may be eligible for a replacement/resolution depending on the situation. After you’ve received your order, you have 15 days to address any quality issues.
Damage/Quality Issues
When emailing, please include a photograph demonstrating the quality issue of the print or the damaged area of the item. Make sure the area is well lit and the item on a flat surface.
Wrong address?
We can change the address up to the time of shipping. If you would like to adjust your shipping address please contact us with your full name, order number, and the correct shipping address.
Where are you located / where do you ship from?
Orders are fulfilled from and shipping out of Texas.
Do you ship internationally?
Yes, we ship almost everywhere!
Will I have to pay any additional taxes on my order if I’m located outside of the US?
International orders may be subject to import taxes, duties, and other customs charges. We offer DDP ( Delivery Duties Paid ) on international orders. This allows us to charge the VAT and Duties upfront so that there are no surprise fees on delivery. We also worked hard to keep the shipping down by offering a Flat Rate at specific weight tiers by fronting a portion of the shipping on our end.
What if my order has already shipped?
Once the order leaves our warehouse it is now in the hands of the postal service / UPS / FEDEX / DHL. You have to contact them for any issues regarding shipping.
How long will it take for my preorder items to ship?
If the item is labeled preorder in the description, it will ship sometime after the preorder ends. We will list the estimated shipping dates on the item. All items in a preorder will ship together.